Политика возврата средств
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once your return is approved and you receive the return label, you have 14 days to send the item back.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
For orders from the USA:
- 15% fee for lingerie returns.
- Free Returns for all other product categories.
For orders from Canada:
- Lingerie items cannot be returned.
- A 15% fee applies to returns of all other product categories.
To start a return, you can contact us at info@ranok.sale.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at info@ranok.sale.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at info@ranok.sale.